General terms and conditions
Server use
Bramernic Consulting reserves the right to refuse service and/or access to its servers and/or services to anyone.
Bramernic Consulting does not allow any of the following content to be stored on its servers:
Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
Excessive download content or non-linked content.
Refusal of service based on content matching either of these two criteria is entirely at the discretion of Bramernic Consulting.
Bramernic Consulting reserves the right to move your data to a different server with no previous notice.
Support
We will endeavor to provide a continuous high quality service. If you experience problems with your service, you should consult our support website.
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Bramernic Consulting support website, as are details of any interruptions to our services.
Reselling of Services
All accounts are to be used by the primary owner only, and do not allow the holders to resell, store or give away web-hosting services of their website to other parties.
Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads.
Unlimited Use Policy
High bandwidth usage: Bramernic Consulting offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Bramernic Consulting may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, and at Bramernic Consulting's discretion, Bramernic Consulting reserves the right to impose the High Resource User Policy for the consideration of all customers.
Database Usage
If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a period then we will charge for the extra 50MB in that period.
High Resource User Policy
Resources are defined as bandwidth, processor utilization or disk space.
Bramernic Consulting may implement the following policy to its sole discretion:
When the resources utilised by a customer in using a service are abnormally high, Bramernic Consulting reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Bramernic Consulting continues supplying the service under a reduced usage criteria specified by Bramernic Consulting. Failure to comply with such measures may result in your service being terminated.
Uploads via scripting languages
We limit uploads made via scripting languages - including PHP, ASP and ASP.NET. Uploads made using PHP are limited to 20MB per file.
Payment policies
All accounts are set up on a prepay basis. Although Bramernic Consulting reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 365 days, from the date the service was established. Customers will automatically be invoiced again at the end of their prepay period unless confirmation of the wish to close has already been received. Once the new service period has started, the invoice becomes payable in full.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the purchase has been made.
Please refer to our Domain Name terms of service for Domain Name specific payment policies.
All payment is in UK sterling. All prices displayed are shown including UK VAT.
Your personal details
Please note that whilst your email is primarily used for billing purposes, Bramernic Consulting reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications by letting us know by email.
We will not provide any of your personal information to other companies or individuals without your permission. However, we may need to provide your name and delivery address to third parties that Bramernic Consulting may use for the purposes of delivering specific services to you (e.g. customer support).
Cancellation and refunds
Bramernic Consulting reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Bramernic Consulting's terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time by giving written notice to Bramernic Consulting.
Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by Bramernic Consulting. In addition some accounts incur set-up fees, these charges are also non-refundable.
Indemnification
Customer agrees that it shall defend, indemnify, save and hold Bramernic Consulting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Bramernic Consulting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Bramernic Consulting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Bramernic Consulting's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Bramernic Consulting's server.
Disclaimer
Bramernic Consulting will not be responsible for any damages your business may suffer. Bramernic Consulting makes no warranties of any kind, expressed or implied for services we provide. Bramernic Consulting does not back up your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Bramernic Consulting cannot guarantee to be able to replace lost data. Bramernic Consulting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Bramernic Consulting and its employees. Bramernic Consulting reserves the right to revise its policies at any time.
Please note: by signing up for any of our services you agree to be bound by all Bramernic Consulting terms and conditions.